Privacy Policy

Privacy Policy Last Updated: January 2026

DME is committed to protecting any personal information that you may provide to us This Privacy Notice informs users of www.dmeeu.com (the “Website”) how DME, as controller within the meaning of the GDPR, collects, processes and shares the personal data of such users.

Name and address of the data controller The responsible body within the meaning of the General Data Protection Regulation (GDPR) and other data protection regulations is:

DME Europe B.V. Industrieweg 2, 2845 Niel, Belgium e-mail: privacy@dme.net

D-M-E Europe BV (“DME,” ‘we,” “us” or “our”) is committed to compliance with the European Union’s General Data Protection Regulation 8 in relation to the collection, retention, use and other processing of personal data of data subjects in the European Economic Area (“EEA”)

Personal Data Collection DME may obtain your personal data from different sources, including through our website. We also may obtain your personal data when you contact us by telephone or email. We may provide further details about additional personal data we collect from you at the time of collection. You will find below information about the data processing on our site as well as its purposes and legal basis

1. Log files

a. Data processing If you visit our website for information purposes only, the following information is automatically transmitted from your browser to our server: IP address of your device ; Information about your browser; Name of the website from which you visit us; Name of the visited page (URL) or the opened file; Date and time of your visit; Status information such as error messages; Transferred data volume and the access status (file transferred, file not found, etc.); Operating system and version of your computer's operating system and the name of your access provider

b. Purposes and legal basis When you visit our web site, we use the IP address and other information automatically transmitted to our server by your browser to (i) provide you with the requested content; (ii) ensure the security and stability of our website and to trace unauthorized use; (iii) enable a comfortable use of our website. The legal basis for the data processing is our legitimate interest follows from the above listed purposes for data processing.

c. Storage period The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session is ended. In the case of storage of the data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses are anonymized by deleting the last eight bits, so that an identification of you is no longer possible.

2. Cookies a. Data processing and respective legal basis We also use cookies and other tracking technologies to automatically collect personal data about you when you access or use our Website. These are text information that can be stored in the browser on the device of the viewer to a visited website. The cookie is either sent from the web server to the browser or generated in the browser by a script (JavaScript). The web server can read this cookie information directly from the server when the user visits this page again or transfer the cookie information to the server via a script of the website. Information is stored in the cookie that is related to the specific device used. This does not mean, however, that we obtain direct knowledge of your identity.

_We use the following cookies: _

Strictly necessary cookies These cookies are necessary for the functioning of the website. In general, these cookies are only set in response to actions you take in response to a service request, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block these cookies or to notify you about these cookies. However, some areas of the website may not function properly. The legal basis for the processing of these cookies is our legitimate interest follows from the data processing purposes listed above.

Performance cookies These cookies enable us to count visits and traffic sources so that we can measure and improve the performance of our website. They help us answering questions about which pages are most popular, which are least used and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we cannot know when you visited our website. The legal basis for the processing of these cookies is your consent which you have given us by making your selection in the cookie banner. You have the right to revoke your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. To do so, please change the settings on the cookies bar.

Functional cookies These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third parties whose services we use on our pages. If you do not allow these cookies, some or all of these services may not function properly. The legal basis for the processing of these cookies is your consent, which you have given us by making your selection in the cookie banner. You have the right to revoke your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. To do so, please change the settings in xxx.

Cookies for marketing purposes These cookies can be set via our website. They may be used by our marketing partners to profile your interests and show you relevant ads on other websites. If you do not allow these cookies, you will experience less targeted advertising. The legal basis for the processing of these cookies is your consent which you have given us by making your selection in the cookie banner. You have the right to revoke your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. To do so, please change the settings in XX.

Microsoft Clarity We use “Microsoft Clarity,” a web analytics service provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA), to improve the user-friendliness of our website. Microsoft Clarity enables us to collect and analyze information about user behavior on our website. This helps us optimize the site and enhance the user experience. Microsoft Clarity can capture various information about how our website is used, including mouse movements, clicks, scrolling activity, and keyboard inputs. However, this data is anonymized and does not allow direct conclusions about individual persons. IP addresses are also anonymized by Microsoft Clarity. To collect and analyze the information, Microsoft Clarity uses cookies. These small text files are stored on your device and help track interactions with our website. The collected data is stored on Microsoft servers in the USA. The data collected is used solely to better understand user behavior on our website and improve usability. We use this information to adjust the website design and optimize navigation and content. For more information on data processing by Microsoft Clarity, please refer to Microsoft’s Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement The legal basis for the use of Microsoft Clarity is your consent which you have given us by making your selection in the cookie banner. You have the right to revoke your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. To do so, please change the settings XXX.

b. Specific use of cookies, purposes and storage period Specifically, we use the following cookies, depending on the cookie preferences you set in the Privacy Preference Center. Only the strictly necessary cookies are activated by default. If you do not want this either, you have the option of generally rejecting cookies in your browser. In this case, the functionality of the visited website may be impaired.

c. Personal Data You Provide We collect personal data about you that you provide to us when you contact us, request information on our product and services or subscribe to our newsletter. The personal data that we may collect about you includes your name, email address, physical address (city, country, province/region), company, telephone number and message content. We also collect other personal data that you may choose to provide us. Some forms on our Website may require you to provide personal data to submit the form. You may choose not to provide personal data in those cases but this may prevent you from being able to use certain features of our Website. The list below provides an overview of the processing activities and lawful bases under which we process your personal data.

1. Communicate with you, including answering your questions and responding to your requests for information. . The legal basis for the processing is the legitimate interests of DME to communicate with data subjects and provide them the information they request. The processing may be necessary for the performance of a contract to which the data party is subject to provide data subjects with the services they request.
2. Send newsletters if you have subscribed to such newsletters. . The legal basis is the legitimate interests of DME to provide data subjects with newsletters that they request, and the performance of a contract to which the data subject is party to provide data subjects with the
3. Share your Personal Data with our service providers in order for them to perform functions on our behalf. The legal basis is the legitimate interests of DME in the operations of its business.
4. Comply with valid legal requests. The personal data can include name, email address, physical address and telephone number, the data collected by cookies and other tracking technologies. The legal basis for the processing is to comply with legal obligations.
5. Address legal issues and disputes. Personal Data can include name, email address, physical address and telephone number, data collected by cookies and other tracking technologies. The legal basis is to comply with legal obligations, and the legitimate interests of DME to exercise or defend legal claims.
6. Investigate, prevent or respond to suspected illegal activities, fraud, threats of harm and violations of our terms of service. The personal data can include name, email address, physical address and telephone number, data collected by cookies and other tracking technologies. The legal basis is the legitimate interests of DME to prevent unauthorized or illegal activity on its Website or to prevent and address threats of harm.

d. Disclosure of Personal Data We may share your personal data in the following circumstances: • With your consent or at your direction. • With our parent company, subsidiaries and affiliates. • With vendors that perform services on our behalf. Examples include vendors providing services related to marketing and promotional material distribution, website analytics, advertising and data storage. • If we believe such disclosure is necessary. For example, to comply with relevant laws or to respond to a subpoena, warrant or court order served on us; o to respond to requests by government agencies, including law enforcement authorities; o if we believe your actions are inconsistent with our terms of service and applicable terms or policies; o to protect the rights, property, life, health, security or safety of DME, its employees, the Website and its users or any third party; or o for the establishment of defenses or claims in any legal action or dispute involving DME or any of its officers, directors, employees, agents, contractors or partners. In the event we sell, transfer or assign all or a portion of our business or assets (e.g., further to a sale, merger, consolidation, change of control, reorganization, bankruptcy or any other business transaction, including negotiation and due diligence of such transactions), we reserve the right to disclose any personal data we collect about you or from you. e. Personal Data Transfers Outside the EEA If we transfer your personal data outside the EEA to countries not deemed by the European Commission to provide an adequate level of protection, the transfer will be based on, where required, standard contractual clauses approved by the European Commission, which impose data protection obligations on the parties to the transfers. For further information on the mechanism(s) used to transfer your personal data, please contact us at privacy@dme.net.

f. Security We maintain appropriate administrative, technical, and physical measures to safeguard your personal data from unauthorized disclosure or access and accidental or unlawful destruction, loss or alteration. Although we use reasonable efforts to safeguard personal data, we cannot guarantee the absolute security of personal data obtained or stored electronically.

g. Links to Third-Party Websites and Services Our Website may contain links to other websites or services that are not controlled by us; these links are provided for your convenience and information. We are not responsible for any third party’s data collection or privacy practices and we encourage you to review the privacy policies or notices posted on these third-party websites for further information.

h. Social Features Certain functionalities on our Website permit interactions that you initiate between the Website and third-party services, such as social networks (“Social Features”). Examples of Social Features include features enabling you to “like” or “share” our content and features that otherwise connect the Website to a third-party service (e.g., to pull or push information to or from the Websites). If you use Social Features, and potentially other third-party services, information you post or provide access to may be publicly displayed by the third-party service you use. Also, both DME and the third party may have access to certain information about you and your use of the Website and the third-party service.

i. Data Retention We will store your personal data no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the amount, nature and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of data; the purposes for which we process the data; whether we can achieve the purposes through other means; and the applicable legal requirements. j. Rights and Choices EEA data subjects have certain rights regarding their personal data. Subject to certain conditions, you may ask DME to take the following actions in relation to your personal data that we hold: • Provide you with information about our processing of your personal data and give you access to your personal data. • Update or correct inaccuracies in your personal data. • Delete your personal data. • Transfer a machine-readable copy of your personal data to you or a third party of your choice. • Restrict the processing of your personal data. • Object to our processing of your personal data for direct marketing purposes. • Object to reliance on our legitimate interests as the basis for processing of your personal data. You can submit these requests by email to privacy@dme.net or our postal address provided below under “Contact Us”. We may request specific information from you to help us confirm your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal data or our response to your requests regarding your personal data, you may contact us at privacy@dme.net. You also have the right to lodge a complaint with a data protection supervisory authority. You can find information about your EEA data protection supervisory authority.

k. Your Choices Unsubscribe from Email Alerts Should you receive an email alert from us, you may unsubscribe from receiving additional email communications by following the unsubscribe instructions in the emails we send. Additionally you may send us a message requesting to unsubscribe by contacting us at privacy@dme.net Please note that even if you opt-out of receiving email alerts from us, we may continue to send you other email communications. Ability to Opt-Out of Tracking Technologies Regular cookies generally may be disabled or removed using tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options,” “tools” or “preferences” menu. You may also consult the browser’s “help” menu. You can learn more about cookies and how to block cookies on different types of browsers by visiting http://www.allaboutcookies.org. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies or other tracking technologies. For information on disabling Flash cookies, visit https://helpx.adobe.com/flashplayer/kb/disable-local-shared-objects-flash.html. Please be aware that if you disable or remove these technologies, some parts of our Websites may not work and when you revisit our Websites, your ability to limit browser-based tracking technologies is subject to your browser settings and limitations. Ability to Opt-Out of Analytics You may exercise choices regarding the use of cookies from Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. l. Changes to this Privacy Notice DME reserves the right to modify this Privacy Notice at any time. Changes will be effective immediately upon posting of the revised Privacy Notice, as indicated by the “Last Updated” date at the top of this page. We encourage you to periodically review this page for the latest information on our privacy practices.

**m. Contact Us You may contact DME regarding this Privacy Notice at privacy@dme.net . You may also write to the following address: DME Europe B.V. Attn: Privacy officer - Industrieweg 2, 2845 Niel, Belgium